Shipping
You’ll receive an email confirming your purchase, and then another to let you know when your order has been dispatched, including a tracking number.
Shipping times vary according to geographic region. Approximate timeframes from order confirmation to delivery are outlined below:
Contiguous United States: 2–6 business days
Non-contiguous United States: 5–8 business days
Canada: 5–8 business days
Europe and the United Kingdom: 2–6 business days
Please feel free to contact us at support@twentyninepalms.com with any questions, or if you experience any problems with delivery.
Returns
We’re quietly confident you’ll love our formulations, but if they don’t meet your expectations, please get in touch at support@twentyninepalms.com within 90 days of purchase.
In the event your item(s) arrive in less-than-perfect condition, please let us know so we can send you a replacement.
Our formulations have been dermatologically tested, and are suitable for use on most skin types. If you experience an adverse reaction, however, please contact us at support@twentyninepalms.com—we’d like to know more about which product(s) you used, and your reaction.
